Healthcare Project Overview – Delivered by Kawach

The Client Requirement

Our client, a fast-growing healthcare provider operating across multiple states, approached us with a pressing need: to modernize and streamline their patient care delivery through a robust telehealth system. With an increasing number of patients demanding remote access to medical professionals, especially in the wake of the global pandemic, the client sought to implement a secure, scalable, and user-friendly telemedicine platform.

Their existing system was fragmented, with multiple applications for scheduling, patient records, video consultations, and billing, which led to inefficiencies and a poor patient experience. Additionally, concerns about data security, regulatory compliance (such as HIPAA), and integration with existing Electronic Health Records (EHR) systems made it essential to build a reliable end-to-end solution.

The client’s key requirements included:

• A seamless virtual consultation interface for doctors and patients.
• Real-time appointment scheduling and calendar sync.
• Secure patient data storage and access.
• Integration with existing EHR and billing systems.
• Support for mobile and desktop platforms.
• Scalability to support thousands of concurrent users.
• Compliance with healthcare regulations and data privacy laws.

Kawach’s Solution

At Kawach, we took a consultative and strategic approach to develop a tailor-made solution for the client, combining our expertise in healthcare technology with an agile development process.

1. Needs Analysis & Planning

We began by conducting detailed workshops with stakeholders—doctors, nurses, administrators, and IT personnel—to understand workflow pain points, user journeys, and security concerns. Based on this, we developed a comprehensive technical blueprint and project roadmap.

2. Telehealth Platform Development

We developed a custom, cloud-based telehealth platform that included the following core modules:

• Video Consultation Module: A secure, high-definition video calling system built on WebRTC that allows for seamless real-time communication between patients and healthcare providers.
• Appointment Scheduling System: Integrated with Google and Outlook calendars for both patients and doctors, enabling real-time booking, rescheduling, and reminders.
• Electronic Health Record (EHR) Integration: Enabled two-way data sync with the client’s existing EHR system to ensure continuity of care.
• Patient Portal: A mobile-optimized interface for patients to manage appointments, access prescriptions, view medical history, and communicate with care providers.
• Billing & Insurance Integration: Automated billing generation and insurance verification with third-party integrations.
• Admin Dashboard: For administrators to track appointments, monitor system health, and generate analytics reports.

3. Security & Compliance

Given the sensitivity of healthcare data, we implemented end-to-end encryption for all communications and data transfers. We ensured HIPAA compliance, and also conducted third-party penetration testing and audits to validate the platform’s security posture.

4. Scalability & Infrastructure

We deployed the solution on a cloud-native architecture using AWS, with auto-scaling, load balancing, and backup mechanisms to ensure uptime and performance across geographies.

5. Training & Support

Our job didn’t end at deployment. Kawach provided comprehensive training to medical and administrative staff, developed documentation, and set up a 24/7 technical support line to address user issues and feedback.

Driving Better Telehealth

Kawach’s solution was not just a technological upgrade—it was a transformational shift in how the client delivered healthcare. We designed the telehealth experience with empathy, focusing on ease of use, accessibility, and clinical effectiveness.

Some of the key improvements that drove better telehealth:

• Reduced Consultation Delays: With intelligent scheduling and real-time reminders, patient wait times were reduced by over 40%.
• Improved Doctor Productivity: Doctors could view patient records during the call, dictate notes, and send prescriptions within the same interface—leading to smoother consultations and fewer errors.
• High Patient Satisfaction: Patients appreciated the convenience of joining a call via a link sent to their phone or email, with no downloads or logins required.
• Faster Diagnosis & Follow-up: Integrated tools for image sharing, e-prescriptions, and follow-up scheduling helped in better patient outcomes.
• Data-Driven Insights: The admin dashboard provided real-time analytics on consultation durations, peak hours, and patient feedback, enabling data-driven decision-making.

What It Helps the Client

The successful deployment of our telehealth solution brought tangible business and clinical value to the client:

• Increased Patient Reach: The client was able to expand care delivery to rural and underserved areas without physical clinics.
• Cost Efficiency: Reduced overhead costs associated with in-person visits (space, staff, utilities) led to savings of approximately 25% within the first six months.
• Regulatory Confidence: With robust compliance controls in place, the client faced fewer risks related to audits and data breaches.
• Scalability for Growth: As patient demand grew, the system scaled smoothly, with minimal downtime and performance lags.
• Positive ROI: Within 9 months, the client saw a return on investment through increased appointment volumes and improved patient retention.